Last updated: July 6, 2026
SAIVera is committed to providing genuine digital products and excellent customer support. This Warranty & Replacement Policy explains the warranty coverage applicable to products purchased through our store, the circumstances under which replacements or refunds may be provided, and the responsibilities of both SAIVera and our customers.
By purchasing from SAIVera, you acknowledge that you have read and agree to this Warranty & Replacement Policy in addition to our Terms and Conditions and Refund Policy.
Warranty Coverage
Warranty coverage varies depending on the product purchased. The applicable warranty period is displayed on each individual product page and forms part of the purchase agreement.
During the applicable warranty period, SAIVera will make reasonable efforts to resolve any verified product issue. Depending on the circumstances, this may include technical assistance, a replacement product, or a refund where appropriate.
Not all products include the same warranty duration or coverage. Customers are responsible for reviewing the warranty information provided on the product page before placing an order.
Products Covered
This policy applies to eligible digital products sold by SAIVera, including but not limited to:
- Software license keys.
- Operating system licenses.
- Office productivity software licenses.
- Game activation keys.
- Digital subscriptions.
- VPN and antivirus licenses.
- Other downloadable software or digital activation products.
Warranty Claims
If you believe your product is defective or cannot be activated, you should contact our support team as soon as possible within the applicable warranty period.
To help us investigate your claim efficiently, we may request information such as:
- Your order number.
- The email address used for the purchase.
- The activation error code.
- Screenshots showing the activation issue.
- Any additional information reasonably necessary to verify the problem.
Failure to provide sufficient information may delay the processing of your warranty request.
Replacement or Refund
If our investigation confirms that a product is defective, invalid, or cannot be activated due to an issue existing at the time of delivery, SAIVera may, at its sole discretion:
- Provide a replacement key or digital product.
- Issue a refund using the original payment method.
- Offer another appropriate solution where available.
The selected resolution depends on product availability, supplier policies, the nature of the issue, and the outcome of our verification process.
Activation Assistance
SAIVera provides reasonable assistance with installation and activation questions relating to products purchased from our store.
Our support team may provide activation guidance, troubleshooting recommendations, or clarification regarding product compatibility where appropriate.
Technical support provided by SAIVera is limited to matters directly related to the purchased product and does not include general computer repair, operating system maintenance, or third-party software configuration.
What Is Not Covered
This Warranty Policy does not apply in circumstances including, but not limited to:
- Purchasing the wrong product edition (for example, purchasing Windows Home instead of Windows Pro).
- Purchasing a product intended for a different country or activation region.
- Failure to review product compatibility before purchase.
- License limitations imposed by the software publisher.
- Major hardware changes, motherboard replacement, or other modifications that affect software activation after successful activation.
- Products that have already been successfully activated by the customer unless otherwise covered by the specific product warranty.
- Damage resulting from misuse, unauthorized modification, or improper installation.
- Issues caused by unsupported operating systems or hardware.
- Problems resulting from third-party software or unauthorized tools.
Publisher Restrictions
Many digital products are governed by the policies of their respective software publishers, platform providers, or developers. Activation rules, transfer rights, regional restrictions, account limitations, and licensing conditions are determined by those publishers.
SAIVera cannot modify or override restrictions imposed by Microsoft, Steam, Ubisoft, EA, antivirus vendors, VPN providers, or any other software publisher.
Customer Responsibilities
Customers are responsible for ensuring that:
- The purchased product matches their intended operating system, platform, device, or edition.
- The product is compatible with their country or activation region.
- They carefully follow all installation and activation instructions.
- They retain their purchase confirmation and activation information.
- Warranty requests are submitted within the applicable warranty period.
Warranty Abuse
To protect our customers and suppliers, SAIVera reserves the right to refuse warranty requests involving fraud, abuse, false claims, manipulated screenshots, unauthorized use, repeated unreasonable requests, or any attempt to obtain additional products without legitimate grounds.
We may request additional verification where necessary before approving a warranty claim.
Response Time
Our goal is to respond to warranty requests within approximately 24 hours. Response times may occasionally be longer during weekends, holidays, supplier delays, or periods of unusually high support volume.
Limitation of Warranty
Except where prohibited by applicable law, this Warranty Policy is limited to the remedies expressly described above. To the maximum extent permitted by law, SAIVera disclaims any implied warranties not expressly provided under this policy.
Nothing in this policy limits any statutory rights that cannot legally be excluded under applicable consumer protection laws.
Policy Updates
SAIVera may modify this Warranty & Replacement Policy from time to time to reflect changes in our products, suppliers, business practices, or legal obligations. Any updated version will be published on this page together with the revised "Last updated" date.
Contact
If you have any questions regarding this Warranty & Replacement Policy or wish to submit a warranty claim, please contact us.
Email: support@saivera.net
You may also reach our support team through the live chat available on our website. We will make reasonable efforts to assist you as quickly as possible.